Help and questions

1. How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location.
Once your order is shipped, you will receive a tracking number by email.

2. How can I track my order?

After your order is shipped, we’ll email you a tracking number.
You can track your order using the tracking page on our website.

3. Do you ship worldwide?

Yes, we offer worldwide shipping to most countries.
If your country is not supported, you will be notified at checkout.

4. Can I change or cancel my order?

You can request changes or cancellation within 12 hours of placing your order.
After this time, the order may already be processed and cannot be changed.

5. What payment methods do you accept?

We accept:

• Credit & Debit Cards (Visa, Mastercard)

• Apple Pay / Google Pay (if available)
  All payments are 100% secure.

6. What is your return policy?

We accept returns within 7 days of delivery if the item is unused and in original packaging.
To start a return, please contact our support team with your order number.

7. What if my item arrives damaged or wrong?

If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
We’ll send a replacement or issue a refund.

8. When will I receive my refund?

Refunds are processed within 5–10 business days after approval and returned to your original payment method.

9. I entered the wrong address. What should I do?

Please contact us immediately.
If the order hasn’t shipped yet, we can update the address.